How To + Troubleshooting

So you have made a positive purchase to brighten up your life & want to know how to get it glowing...

Inatallation - How To

Open the box & unwrap your neon.
Whats in the box? neon, mounting hardware, power cord + adapter & dimmer + remote.
Unwind all cords & plug your sign in to check it is fully operational after transport (unplug for installation).
Work out where you want to hang your neon, mark out the predrilled holes (in your neon backing acrylic) on your wall.
Fix mounting hardware to the wall you have marked out.
Line up sign with mounting hardware & screw the caps in to hold the sign in place.
Plug your sign in & bask in all of its glory!

*We cannot ship batteries in the dimmer remotes, please place a battery in the remote before use.

Unplug all connections to the sign & wall socket. Reconnect them & see if it works. If the sign is plugged into any extension cords or power boards, please remove them & plug directly into the wall.
If you have a dimmer with remote, remove it from the power cords (you can add it back in later).
Try the above in a different wall socket.
There is a light on the power adapter box, it should be solid green when plugged in & turned on. If it is off, red, flashing green or red please let us know as these all mean different things.
If your sign still is not working, please contact us with any images or videos showing the sign & the light on the power adapter.