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FAQ

What are your neon signs made of?

Our signs are made of LED lights in a PVC jacket, mounted on a acrylic backing. They are more durable & much cheaper to operate than traditional glass neon.

How are the neon signs made?

Our signs are individually handmade! The neon is cut, bent & glued to our perspex backing. All electric connections are tested & the neons are packaged for shipping.

How do I connect the neon to power?

All of our neons are 'plug-n-play' they are plugged straight into the wall socket. They come with 240V/12V transformer & plug designed to Australian & New Zealand standards. (we also have plugs to suit all other international customers)

Does the neon sign come with a dimmer?

You can purchase a dimmer with remote from our online store if required. These are super cool & have loads of strobe functions along with the dimmer functions, to give you complete control. We also have our new mini Wifi dimmers, app controlled from your smartphone or tablet.  (mini $18AUD / mini Wifi $24AUD / large $59AUD)

How do I order a custom neon sign?

Head to 'Custom Neon Creator' where you can find loads of options. When we receive your specifications, we can get started on designing your custom neon. 

I need a super custom neon sign?

Is it your logo or something more individual? Head to our 'Super Custom Neon' enquiry form. Every super custom neon is drawn quoted individually.

How much does a super custom neon cost?

Pricing is determined by the amount of neon used. More complex logos/artwork will increase the price, we will work with you to find the best & most cost effective solution.

Can I have multiple colours?

Yes! As long as it is a colour neon we carry, you can have as many as you like.

When will I get my neon sign?

Please allow approximately 14 days from payment/artwork approval for it to arrive. (delivery times may vary depending on your location & the time of year). We will give you progress updates via email.

How long is the warranty?

All signs have a 12 month manufacturers warranty, covering faulty items when used correctly (indoor use only).  Outdoor signs have a 6 month manufacturers warranty.

My package arrived damaged, what should I do?

Please do not accept damaged packages. Notify the delivery agent your package is damaged so they can mark the delivery as such. If the contents are damaged you can then raise the issue with the shipping company/courier (they will require photo evidence). We are not responsible for damaged signs. We will support you in holding the shipping company/courier accountable.

Do you charge GST?

We sure do, we pay it too! Our Custom Neon Creator orders & invoices will show incorrect GST, this is due to information collected from our custom program. All GST is 10% of the total order value for Australian orders & calculated correctly by our accountants. International orders: we are not responsible for any customs duty or import tax.

Can I get neons wholesale for my store?

Yes! We are always looking for retailers & people to collaborate with. Jump over to our 'Stockists' page to make an electric connection with us.